Privacy policy

This policy tells you how we use your information, like your name and email address, when you use our website and if you contact us or send us content.

What information do we collect?

We collect information from you when you fill out a form on our website, which may, depending on the activity you’re doing, ask you for;

  • your name, age and email address
  • the name of a person with parental responsibility/delegated authority for you (e.g. foster carer or social worker), as well as their email address, phone number and postal address (if requesting “free stuff” to be posted on your behalf)

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website based on the information and feedback we receive from you)
  • To communicate with you
    (the email address you provide may be used to send you information, provide advice and/or respond to questions)
  • To improve our responses
    (your information helps us to better respond to your questions)

The legal basis on which we process your personal data in the above circumstances is our public task. There is no obligation to provide us with your personal data for these purposes, and you can withdraw your consent at anytime by contacting us using the details below and/or by unsubscribing from receiving future emails. We include detailed unsubscribing instructions at the bottom of each email.

  • To carry out our activities
    (publishing and showcasing content which is submitted to us by you, when you have given us explicit consent to do so)

The legal basis on which we process your personal data in the above circumstance is our public task, and where appropriate, your consent. There is no obligation to provide us with your personal data when visiting the site, however if submitting content for publishing, we will ask for certain information, as appropriate, in order to verify we have your consent to publish, and if you are below a certain age, a person with parental responsibility/delegated authority’s permission on your behalf.

If you or someone on your behalf requests “free stuff” items to be posted to an address, we will also ask for certain information, as appropriate, so we can successfully verify who the request is from, and to be able to deliver the items to you.

Cookies

We want to make our website useful and reliable. This sometimes involves placing small files known as cookies on your computer, mobile phone, or tablet. Cookies cannot be used to identify you personally.

These small files enable our site, or organisations who help run our website, to recognise your browser and capture and remember certain information.

Cookie Description
ARRAffinity Used by our hosting provider to ensure a user’s visit to the site is handled by the same server during each session
_ga Used by Google Analytics as part of our web statistics
_gat Used to limit Google Analytics request rate
_gid Used by Google Analytics as part of our web statistics


Keeping your information safe

Any personal information that you share on our website will be kept safe. Only our staff, and other authorised organisations, for admin purposes, will have access to your information.

We’ll never share your information with other organisations for marketing, market research or commercial purposes, and we won’t pass on your personal information to any other websites. We may share your information with trusted third parties who assist us in operating our website or providing you with a service, so long as those parties agree to keep this information confidential.

There are limited times when we will have to pass on your details without your permission. These include:

  • if we’re worried about your safety, or the safety of someone else
  • to comply with the law
  • enforcing our site policies
  • protecting our or others’ rights

Third party links

This website contains links to other sites that are completely unrelated to IMO. We also provide links to our social networks. These websites are not controlled by us, and you should read the privacy policies of those websites if you use them.

Accessing your information

You have the right to see any of the information we hold about you. If you think that any of the information we hold on you is wrong, please tell us and we’ll do our best to put it right. There may be times when the law says we don’t have to provide absolutely all information, but we’ll always tell you why. You can find out more about how to do this by contacting us below.

Removing your information

If, for any reason, you want your information to be removed from our systems, please let us know and we will arrange for it to be deleted if it is appropriate to do so.

Users under 13

If you are under the age of 13, please make sure that you obtain a parent or guardian’s permission before you place your personal information on our website. Users without this are not allowed to provide us with their personal information.

Questions

If you have any questions about how we look after your personal information or this policy, please contact us:

Email:  [email protected]
Post: Data Protection Officer, The Children’s Commissioner’s Office, Sanctuary Buildings, Great Smith Street, London, SW1P 3BT
Telephone: 020 7783 8330

If after contacting us you are not happy with any aspect of this privacy policy or how we look after your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their details are;

Website: https://ico.org.uk
Email: [email protected]
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 11 January 2019 – inclusion of cookies.
This policy will be reviewed by 31 May 2019.