Accessibility statement for IMO Hub

This accessibility statement applies to which is run by The Children’s Commissioner for England.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and we have tested it against WCAG 2.1 AA guidelines. There are some areas which are not yet fully accessible:

  • There may be some images that are missing ALT alternative text.
  • Audio files do not have transcripts. (Read disproportionate burden)
  • Embedded third-party video content lacks captions.

Feedback and contact information

If you require information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact:


Phone: 0207 340 7668

Email: [email protected]

Children’s Commissioner’s Office
Sanctuary Buildings
20 Great Smith Street

Reporting accessibility problems with this website

We’re always striving to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the contact details listed under “Feedback and contact information”

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

IMO Hub is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exceptions listed below.

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Non-compliance with the accessibility regulations.

  • Some images lack alternative text. Screen-reader users will not be able to understand the content, but the underlying data is provided wherever possible. This falls under the 1.1.1 (A) We aim to have fixed the images with missing text alternatives by April 2021.
  • PDF files on our website do not meet accessibility standards – for example, they may not have titles defined or a language set, additionally, they may not be structured so they are accessible to a screen reader. This does not meet WCAG success criterion 2.4.2, 3.1.1 and 1.3.1 respectively. We plan to have all documents uploaded from 1st January 2021 to be accessible and will use the Tingtun Checker validator tool to validate this. We plan on removing or updating any PDF uploaded to the website after 23rd September 2018 so that it does meet WCAG success criterion 2.4.2, 3.1.1 and 1.3.1 respectively by April 2021. PDF’s uploaded from before this date are not within scope – please see below.

Disproportionate Burden

The majority of the podcast and video content we deliver is user-generated, embedded from third-party sources such as youtube and pinecast. The content is provided voluntarily by people that are in care or care leavers. Expecting these groups to provide subtitles or transcripts is a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Third-party content

This website includes third party content. This may direct you to a related service,

We often present content which is hosted on third-party platforms. This includes media hosted on Youtube, Pinecast

We are not responsible for the accessibility of these platforms.

PDFs and other documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Third-party content that is not within our control, for example, embedded video players like Vimeo or YouTube, and embedded Google Maps.

Please Contact Us if you require a document in an alternative format or to report a specific issue.

Preparation of this accessibility statement

We have an ongoing commitment to improving this service to make it as easy as possible for everyone to use. Any reported issues will be addressed in due course.

This statement was prepared on 10th December 2020.

The website was last reviewed on the 10th of December 2020. The test was carried out by Diva Creative. Diva Creative created a sample by following the rules in point 3.a and point 3.c in

  • IMO Awards

© The Children's Commissioner for England. The views, information, and opinions expressed on this website are solely those of the contributors and do not necessarily represent or reflect the views or position of IMO or the Children’s Commissioner for England.